Refund Policy

Client may cancel an Individual session up to 24-hours before the appointment and receive a full refund for the amount paid, less transaction fees.

Client may cancel a Group session up to 48-hours before the appointment. No refund will be provided but the appointment can be rescheduled (see Group Plan cancellation policy below)
Client may cancel a 1-1 Plan (multiple session purchase) for a full refund, less transaction fees and the individual session price (current rate at time of cancellation) for any completed session(s). Must be within the plan term to receive a refund.
Client may cancel the Group Coaching 3 Session plan within 24 hours of purchase for a full refund minus transaction fees. After 24 hours, payment may be applied toward other Star Power coaching services.
For all Plans (bundled services or sessions), the cost of any missed Sessions will be subtracted from the Client’s remaining Coaching Sessions.
For cancellation of a Plan with ongoing payments (e.g. Power Up Plan which is charged monthly), automatic charge will stop from the next upcoming charge. No refund will be offered for a month already paid for by the Client.
If Coach and Client have made a separate agreement via email for an invoice to be issued for the Coaching Services, Client is to pay by the date due on the invoice or the Coaching Services will be put on hold until payment is made. If payment is not received by the date due on the invoice, the Client will be notified by email and have a 3-day grace period to make the payment following the due date. If no payment is made within the 3-day grace period, the Coaching Services, including access to Content and Materials, will be terminated.
The Coach-Client Relationship depends upon mutual trust and respect. Should Client breach these or any terms of this agreement, Star Power Coaching/Coach reserves the right to terminate agreement upon notice, removing Client access to the website, materials, and services. Under these conditions, no refund will be provided.